Why banks’ digital transformation strategies fail — and what to do about it

While digital transformation has been on the agenda for legacy institutions for over a decade, tech adoption has now become a do or die situation for traditional banks. The fintech revolution has brought about worthy adversaries in the form of neobanks and fintech apps that address the needs of a younger, digitally savvy generation. This coupled with the pandemic, which put the transition to digital banking services into warp-speed, has meant banks need to offer something new today or risk losing customers. And it’s not for lack of trying. In 2018, banks globally invested $9.7 billion in digital transformation initiatives.…

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