Why social networks need a grievance officer in India

Over the last few months, there’s been a lot of news around tech companies appointing grievance officers in India. We’ll take a look at why these companies need to appoint one, and what they do. Why do companies need to appoint a grievance officer?  In February, the Indian government passed a set of new social media policing rules. As per these new guidelines, significant social media intermediaries — platforms with more than 5 million users — need to appoint a nodal officer, a chief compliance officer, and a resident grievance officer.  These rules came into effect on May 21, 2021, so all these now need…

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