Why can’t I fix my own phone, toaster, or tractor?

As critically ill COVID-19 patients started showing up in droves at emergency rooms around the world, ventilators became a crucial technology keeping patients alive. When hospitals’ own resources became overwhelmed, the Strategic National Stockpile dusted off and distributed thousands of the life-support machines throughout the country. But not all were in working condition. J. Scot Mackeil, a biomedical technician with more than 40 years of experience, worked on a team tasked with inspecting machines sent to Massachusetts’s Emergency Management Agency. In mid-April, while performing spot checks on hundreds of ventilators packed in freight pods, Mackeil discovered one with a damaged…

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